Help with your order

To ensure that you have an exceptional experience with Phaidon's customer service, please find below our terms of service.

  • All orders on adhere to privacy and security standards.
  • You will receive an order confirmation and your payment option will be automatically charged at the time of purchase.
  • Online orders are typically processed within 2-3 business days and shipped within 5-10 business days. You will receive a tracking number via email for all orders within North America, Europe, and Asia. Australian orders will receive a text via AUSPOST
  • Requests for refunds and returns should be made within 14 days of receiving your shipments.
  • Contact us if you have a question about your order accepts Visa, Delta, Mastercard, American Express, Paypal, Apple Pay, and Google Pay. If you are using a credit or debit card you will be asked to enter your card details as part of the ordering process. Once your order is placed, your payment options will be charged and you will receive an order confirmation.

Does store my payment-card details? doesn’t store your card details. Our payment provider, Shopify Pay adheres to the strictest security and data-privacy standards to protect you and your information.

In which currency will my credit card be billed?

You will be billed in the currency associated with your billing address:

  • US Dollars (USD $)
  • British Pounds (GBP £)
  • Euros (EUR €)
  • Canadian Dollars (CAD $)
  • Australian Dollars (AUD $)

Will my purchase be taxed?

Order shipped to some states in the USA will incur an additional sales tax. Orders shipped to countries outside of the European Union, North America, or Australia may incur further customs charges due on delivery.


Pricing does not include delivery. At purchase, an additional delivery charge, which will vary according to the delivery method, will be added to your purchase.

All prices are expressed exclusive of any VAT or other sales-tax payable unless otherwise stated.

Prices and delivery charges are subject to change without notice.


All orders are subject to availability and we cannot guarantee the availability of any specific products listed on and our partner websites.

In the event that we discover that goods are unavailable after an order has been placed, Phaidon will send you notification by email giving you the option to modify or cancel your order.

Your order will be shipped from one of our warehouses in the USA, UK, Netherlands or Australia or from one of our partners.

All delivery times quoted on are estimated and based on availability and normal processing and delivery time via our carriers.

Country/Region Estimated Transit Time Shipped with
USA 6-7 business days UPS
Canada 8-9 business days Purolator
UK 5-6 business days DPD
Australia 6-7 business days AUSPOST
Europe 7-10 business days PostNL
Rest of World 10-15 business days DHL

Artspace orders are shipped globally from our partners. You will receive a separate email confirmation from Artspace and Phaidon orders are shipped separately.

International Orders

For orders being shipped to non-EU Europe, Scandinavia, Asia, Africa and South America, you are responsible for paying any taxes and duties incurred. The relevant courier will be in contact with you directly to arrange payment locally. You may be required to provide ID or proof of purchase to facilitate release of your order. Please contact us if you have any questions concerning your order.

Tracking your order

Once your order has been shipped, you will receive a shipping email giving tracking details. For Australian and New Zealand orders, you will receive a text from AUSPOST once your order has been despatched.

PO Boxes

We are unable to deliver to PO boxes at this time.

Multiple Address Shipments

We are not able to facilitate multi-address shipping at this time. Please use the Contact Us form for further assistance.


If you have ordered a book in advance of its publication date, it will ship on the date listed on If your order contains a combination of books that are currently available and pre-orders, your books will arrive separately. We will notify you if there are significant delays in pre-ordered items.

Books: If for any reason you are unhappy with your books, you can return them to Phaidon for an exchange or refund in mint condition within 14 days from the date of delivery. Please email Customer Services ( to request a returns authorisation stating your order number and what you would like to return.

Please note that signed editions, limited editions, prints and design objects are non-returnable.

This does not affect your statutory rights.

Digital gift cards may be purchased with no fee in denominations of 50, 100, and 200 in the following currencies:

  • US Dollars (USD $)
  • British Pounds (GBP £)
  • Euros (EUR €)
  • Canadian Dollars (CAD $)
  • Australian Dollars (AUD $)

The digital gift card is sent to the purchaser immediately after purchase and can be forwarded to the gift-card’s recipient with a personal message.

Gift cards can be used to purchase all products found on and have no expiration date.

Buy Gift Cards