Help with your order
To ensure that you have an exceptional experience with Phaidon's customer service, please find below our terms of service.
- All orders on Phaidon.com adhere to privacy and security standards.
- You will receive an order confirmation and your payment option will be automatically charged at the time of purchase.
- Online orders are typically processed within 2-3 business days and shipped within 5-10 business days. You will receive a tracking number via email for all orders within North America, Europe, and Asia. Australian orders will receive a text via AUSPOST
- Requests for refunds and returns should be made within 14 days of receiving your shipments.
- Contact us if you have a question about your order
Phaidon.com accepts Visa, Delta, Mastercard, American Express, Paypal, Apple Pay, and Google Pay. If you are using a credit or debit card you will be asked to enter your card details as part of the ordering process. Once your order is placed, your payment options will be charged and you will receive an order confirmation.
Does Phaidon.com store my payment-card details?
Phaidon.com doesn’t store your card details. Our payment provider, Shopify Pay adheres to the strictest security and data-privacy standards to protect you and your information.
In which currency will my credit card be billed?
You will be billed in the currency associated with your billing address:
- US Dollars (USD $)
- British Pounds (GBP £)
- Euros (EUR €)
- Canadian Dollars (CAD $)
- Australian Dollars (AUD $)
Will my purchase be taxed?
Order shipped to some states in the USA will incur an additional sales tax. Orders shipped to countries outside of the European Union, North America, or Australia may incur further customs charges due on delivery.
Pricing
Pricing does not include delivery. At purchase, an additional delivery charge, which will vary according to the delivery method, will be added to your purchase.
All prices are expressed exclusive of any VAT or other sales-tax payable unless otherwise stated.
Prices and delivery charges are subject to change without notice.
Availability
All orders are subject to availability and we cannot guarantee the availability of any specific products listed on Phaidon.com and our partner websites.
In the event that we discover that goods are unavailable after an order has been placed, Phaidon will send you notification by email giving you the option to modify or cancel your order.
Your order will be shipped from one of our warehouses in the USA, UK, Netherlands or Australia or from one of our partners.
All delivery times quoted on Phaidon.com are estimated and based on availability and normal processing and delivery time via our carriers.
| Country/Region | Estimated Transit Time | Shipped with |
|---|---|---|
| USA | 6-7 business days | UPS |
| Canada | 8-9 business days | Purolator |
| UK | 5-6 business days | DPD |
| Australia | 6-7 business days | AUSPOST |
| Europe | 7-10 business days | PostNL |
| Rest of World | 10-15 business days | DHL |
Artspace orders are shipped globally from our partners. You will receive a separate email confirmation from Artspace.com. Artspace and Phaidon orders are shipped separately.
International Orders
For orders being shipped to non-EU Europe, Scandinavia, Asia, Africa and South America, you are responsible for paying any taxes and duties incurred. The relevant courier will be in contact with you directly to arrange payment locally. You may be required to provide ID or proof of purchase to facilitate release of your order. Please contact us if you have any questions concerning your order.
Tracking your order
Once your order has been shipped, you will receive a shipping email giving tracking details. For Australian and New Zealand orders, you will receive a text from AUSPOST once your order has been despatched.
PO Boxes
We are unable to deliver to PO boxes at this time.
Multiple Address Shipments
We are not able to facilitate multi-address shipping at this time. Please use the Contact Us form for further assistance.
Pre-orders
If you have ordered a book in advance of its publication date, it will ship on the date listed on phaidon.com. If your order contains a combination of books that are currently available and pre-orders, your books will arrive separately. We will notify you if there are significant delays in pre-ordered items.
Books: Phaidon will refund qualified returns for the purchase price. The customer must request a return within 14 days of delivery. Return shipping is the customer’s responsibility.
To request a return, please email Phaidon Customer Service at webinfo@phaidon.com to receive authorization and mailing instructions. When emailing Customer Service, please include your Order Number to ensure speedy service. Exchanges are not permitted. Phaidon will use reasonable efforts to replace damaged or defective goods. Please be prepared to provide images detailing the damage so a damaged product can be replaced.
Please note that signed editions, limited editions, prints and design objects are non-returnable.
This does not affect your statutory rights.
Digital gift cards may be purchased with no fee in denominations of 50, 100, and 200 in the following currencies:
- US Dollars (USD $)
- British Pounds (GBP £)
- Euros (EUR €)
- Canadian Dollars (CAD $)
- Australian Dollars (AUD $)
The digital gift card is sent to the purchaser immediately after purchase and can be forwarded to the gift-card’s recipient with a personal message.
Gift cards can be used to purchase all products found on Phaidon.com and have no expiration date.