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Help with your order

Where will my order ve shipped from?

Your order will be shipped from one of our warehouses in the USA, UK or Australia. Orders shipped from the USA or UK are sent by courier and Australia are sent via a local carrier.

Can I get something sent to a PO Box address?

We cannot always deliver or track orders shipped to PO Boxes and we may request a street address before we despatch.

Can my order be delivered to another address?

You can choose to have your order delivered to an address other than your billing address.

Can I have my order sent to multiple addresses?

No, you must place a separate order for each individual delivery destination.

My basket contains pre-order items, when will they be shipped?

All available items will be shipped straight away and pre-order items will be shipped on release.

What is Phaidon's returns policy?

- You have the right to cancel your order within seven days of receiving your delivery
- You can return most unwanted items in their original condition within 30 days of receipt. Unless the item is faulty you will be responsible for any shipping charges incurred.

How do I return an item or order?

Simply email us at webinfo@phaidon.com to request a returns authorisation and further instructions.

How long do refunds take to process?

If a refund is due to a cancelled order or error, it will be processed within 24 hours and you can expect the credit to appear in your account within 4-5 business days.

If the refund is for a returned item or order it will be processed within 48 hours of receipt in our warehouse and will appear in your account within 4-5 business days.

What types of payments do you accept?

We accept Visa, Delta, Mastercard and American Express. If you are using a credit or debit card you will be asked to enter your card details as part of the ordering process.

If you wish to arrange an alternative payment method please email webinfo@phaidon.com to arrange your order and payment.

Does Phaidon.com store my payment card details?

Phaidon.com doesn't store your payment card details, but the site does allow customers to use a card that has been authorized on the site within the last year without having to re-enter the card details.

We do this by sending details of the previous transaction to our payment provider (DataCash) along with the new transaction, instead of the card details. The payment provider locates the earlier transaction and uses the card details from it to submit another authorisation request to your bank. This means we do not need to store your card details on our system and you don't need to re-enter them every time you purchase from Phaidon.com.

In which currency will my credit card be billed?

You will be billed in the currency associated with your billing address which will be one of the following five currencies:

US Dollars (USD $)
British Pounds (GBP £)
Euros (EUR €)
Canadian Dollars (CAD $)
Australian Dollars (AUD $)

Is it safe to order online?

Phaidon.com is a secure website. This means that every time you enter an area which has, or requires you to provide, personal details, a small locked padlock will appear in the bottom bar of your browser window to indicate this. We realise the importance of data security, and thus we do our utmost to protect the information which you provide. Our site uses high-level SSL (Secure Sockets Layer) encryption technology, the most advanced security software currently available for online transactions, allowing you to shop in safety. SSL encodes all of your personal information (credit card details, name, address, password etc.) as it travels through the internet, so that it cannot be read by anyone other than the secure server.

Will my purchase be taxed?

Order being shipped to some states in the USA will incur an additional sales tax. Orders being shipped to countries outside of the European Union, North America or Australia may incur further customs charges which will be due on delivery.

Digital gift cards may be purchased with no fee in denominations of 50, 100 and 250.

The digital gift card is sent to the purchaser immediately after purchase to send personally to giftee or to print off.

Gift cards can be used to purchase all products found on Phaidon.com and has no expiration date.